Features
Yorkdale Shopping Centre deploys updated security tools, including VMS and licence plate recognition

Yorkdale Shopping Centre in Toronto has unified its security operations based on Genetec tools, enabling the shopping facility to enhance operational efficiency, better collaborate with local police, and take a more proactive security stance.

Managed by Oxford Properties Group, Yorkdale comprises more than two million square feet of retail space and 270 stores. Since implementing Genetec’s Security Center, operators are able to see what’s happening around the property and act quickly from one unified view.

“With Security Center, we’re shaving valuable time from investigations and response, said Luca Aiello, security manager at Oxford Properties, in a statement. “Our security operators can identify potential risks, retrieve critical information, and deploy on-foot officers faster within the shopping centre. Overall, we’ve become far more proactive and efficient in handling anything that comes up. That ensures we keep providing an exceptional guest experience.”

Today, operators manage over 750 cameras, 500 access control readers, and 2,000 cardholders using Security Center. Yorkdale has deployed the Sipelia intercom module, allowing them to initiate two-way conversations across 150 intercom stations located in parking garages, entrances and other areas. The team also added the AutoVu automatic licence plate recognition (ALPR) system, the Genetec Mission Control decision management system, and other technologies within the platform.

Security managers can also use the Genetec Mobile app on their phones to check in on situations from anywhere in the mall.

With 52 AutoVu ALPR cameras deployed, Yorkdale has been able to extend security to their property’s perimeter and enhance vehicle-related investigations. For example, if local police are searching for a vehicle of interest, Yorkdale can put that vehicle information into their AutoVu system, and if the vehicle comes onto their property, police are notified.

“Since implementing the AutoVu ALPR system, we’ve become significantly more responsive to theft-related incidents and investigations. Word has gotten out — Yorkdale is a property that takes security seriously, and the perpetrators will be caught,” said Bob Vounotripidis, senior operations manager, Yorkdale.

The Yorkdale team is looking ahead to other technologies that can expand their security approach and system, such as deploying body-wearable technology and integrating video from those devices into the unified platform. They are also exploring the use of Genetec’s Clearance digital evidence management system to streamline evidence-sharing with law enforcement.