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TELUS Health to provide residents with LivingWell Companion on Apple Watch

Emergency service now available in Canada


May 25, 2021
By SP&T Staff

TELUS Health announced it is launching TELUS Health Companion on Apple Watch in Canada. A 24/7 emergency monitoring service provided through TELUS Health’s LivingWell Companion national response service combined with the Apple Watch Fall Detection API and proactive monitoring functionalities, this service enables more Canadians with health issues or who may be at risk of falling to experience improved safety and peace of mind.

“Supporting Canada’s vulnerable population that is at risk of falling or having a medical issue is fundamental at TELUS Health as we strive to deliver innovative technologies that put patients first,” said Juggy Sihota, vice-president Consumer Health, TELUS, in a prepared statement. “Through collaborating with Apple, we’re proud to be the first in Canada to transform how personal emergency response is experienced. We value our role in helping Canadians, particularly those who are aging, to live independently while giving them and their caregivers peace of mind knowing that they are connected to support 24/7.”

According to a company statement, the new TELUS Health Companion service leverages the fall detection and location sharing capabilities of Apple Watch; if Apple Watch detects that the user has taken a hard fall, this information is sent to TELUS Health’s national Central Monitoring Station. Trained operators will then contact the customer to confirm the emergency, then alert the customer’s designated emergency contacts, and can dispatch emergency support if needed.

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