SP&T News

Telus and Peel Police sign MOU that includes NG911 development

October 16, 2022  By  SP&T Staff

Peel Regional Police Service (PRP) and Telus recently announced they have signed a Memorandum of Understanding (MOU) to advance 5G innovation and deploy technologies to keep communities safe.

Collaboration will include enhancing Next-Generation 911 (NG911). According to a statement issued by the organizations, one goal of this partnership will be to “explore new innovative ways to leverage emerging technology, co-create new public safety applications, increase efficiencies and improve the tools that public safety personnel rely on to support the public during times of crisis. The goal of this work will be to reduce wait times, divert a greater number of non-emergency calls and increase the level of supportive resources for front-line public safety call takers and dispatchers.”

The MOU also includes mental health support for the community. According to the joint statement, more than 80 per cent of police calls for service are non-criminal in nature. “This collaboration will allow PRP to leverage the best practices, technology and support of Telus Health to help individuals in crisis and connect them quickly and efficiently with the mental health services they require. This innovation will also help support Peel Police and their Community Safety and Well-Being plan, of which mental health and addictions is a key priority area in the region.”

“Peel Police is incredibly excited to launch our collaboration, co-creation and innovative work with Telus and better support our front-line personnel, citizens and community as a whole,” said Nishan Duraiappah, Chief of Police, Peel Regional Police.


Peel Regional Police is Canada’s third largest municipal police service serving a population of more than 1.5 million.

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