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Leviton launches 24/7 online product support centre

Leviton announced a new online product support center on their website for customers to access at any time.

“Our customer experience is central to everything we do at Leviton and our website is an online resource that customers can rely upon when installing or researching our products,” said Daryoush Larizadeh, Leviton president and COO, in a prepared statement. “Customers want and deserve quick responses from businesses and our online support product centre provides self-serve access.”

The platform encourages self-help for most popular Leviton products, such as how to install videos, compatibility tools to pair the right light bulb with the right dimmer, a competitive comparison tool and where to purchase Leviton products.

The centre also provides customers FAQs on many popular products, an online chat feature and a toll-free hotline to call for questions related to Leviton’s diverse product offering.

“Access to online content is the norm today and we’re committed to providing all forms of informative and educational content to help our customers install and ultimately enjoy our products,” said David Keller, vice-president, e-Business marketing and sales for Leviton. “This new product support centre is available 24/7 to answer the most common product questions and we will constantly be updating this site with the latest information for our customers.”