Interface Systems has shared its predictions for security technology trends that will impact multi-location, consumer-facing businesses in 2024 with AI taking a greater role to improve the speed, accuracy and autonomous nature of security systems but with humans still engaged in decision-making processes.
AI and automation will improve monitoring operations
According to the company, AI-based applications will increasingly enable remote monitoring teams to respond to potential threats faster, while simultaneously reducing false alarm notifications that plagued legacy solutions.
For instance, AI-enabled security camera systems offer a searchable footage library making it easier to find footage of relevance. Advanced AI-enabled security cameras have deep learning capabilities and can become progressively adept at recognizing patterns and detecting anomalies in the video being recorded.
Robotic Process Automation (RPA) will be increasingly used to automate certain time-consuming tasks and take care of repetitive actions like updating alarm codes, users and contact lists. Additionally, the systematic logging and monitoring built into the RPA solution provide users with an auditable record of code changes.
Security systems will become more proactive
AI will increasingly be employed to help monitor video feeds from security cameras. Unlike traditional video monitoring operations that rely on human operators to watch security feeds in real-time to identify suspicious or criminal activity, AI technology can automatically detect suspicious behaviour and unauthorized access. Security operators monitoring the feeds can get real-time alerts when the camera detects any of the anomalies the AI program is trained for.
Keeping humans in the loop will become increasingly important
As AI-based solutions continue to evolve, the role of human operators will change but will continue to play a significant role in security-related decisions. AI technology by itself is not foolproof. Adding an extra layer of decision-making by an experienced operator helps verify threats and prevent false positives.
“While AI security cameras can improve productivity and enhance the effectiveness of the monitoring team, they cannot replace human monitoring. AI solutions do not understand the context of the visuals being recorded and require human review to make vital decisions, such as police dispatch. But they are a highly intelligent filter and that can provide an exponential efficiency lift to a monitoring operation,” said Bud Homeyer, chief operations officer, Interface Systems, in a statement.
Retailers and restaurant operators will have new tools to fight crime
Some retailers are already deploying AI-enabled cameras to detect suspicious behaviour, such as unusual movements, repeated visits to high-value merchandise areas, or sudden large group gatherings. These cameras can trigger alerts when this behaviour is detected, enabling onsite or remote security teams to take steps.
In addition to AI-enabled cameras, more and more retailers and multi-location restaurant owners will leverage Automatic License Plate Readers (ALPR) in their parking lots and entrances to track vehicles and flag those associated with past ORC (organized retail crime) activities. These systems capture licence plate information and compare it against a database of known offenders, alerting security personnel when a vehicle of interest is detected.
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