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ADT acquires I-View Now


October 18, 2019
By SP&T Staff
SP&T Staff

ADT announced it has acquired video alarm verification service I-View Now, a move designed to help reduce false alarms and optimize priority response from emergency services, according to the company.

“ADT is a purpose driven company. We believe everyone deserves to feel safe, which means we are always looking for opportunities to invest in new technologies that keep us at the forefront of security innovation,” said Jim DeVries, president and CEO of ADT, in a statement.

ADT said that with I-View Now, PSAPs (public safety answering points) will be better able to confirm whether an alarm relates to an actual emergency or not. Video, location, sound, sensor, user and activity data can be combined with predictive analytics to provide a dashboard of information related to what is taking place during the alarm.

ADT said that if a customer is unable to confirm the alarm is an emergency, “they can choose to allow ADT access to additional available data, such as video feeds, from within the property to assess the situation remotely. This enables ADT to append an accurate priority signal to the alarm, which first responders can use to determine response time.”

“Helping to ensure customers’ safety is our top priority for ADT, and by integrating I-View Now technology into our current protocols, we can enhance the effectiveness and efficiency of our extensive network of ADT-owned and operated monitoring centres and help first responders focus on real emergencies,” said Donald Young, CIO and EVP of field operations. “I-View Now will function independently under the ADT umbrella, helping to provide both companies’ current and future customers with the best experience possible.”

“Teaming up with ADT will allow our proprietary technology to reach its full potential and provide better information to first responders,” said Larry Folsom, I-View Now president. “ADT is our ideal partner to help scale up, and together we will help to save more lives.”

ADT said it is currently piloting I-View Now technology in select markets and will be more widely available to ADT customers later this year.

ADT announced earlier this month that its Canadian unit will be sold to telecom giant Telus — a deal that is expected to close in Q4 2019.