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Monitronics expands CRM offerings for dealers

In response to the evolving needs of dealers and the advancements of security industry technology, Monitronics now offers integrations with five different customer relationship management (CRM) systems. These CRM systems, all designed with the alarm dealer in mind, will provide Monitronics authorized dealers with a range of options of cost and functionality to accommodate their specific needs, the company says.

Over the last six months, Monitronics has worked with these CRM providers to seamlessly integrate the Monitronics account creation process into their systems, allowing dealers to use the extensive tools these systems offer while streamlining their interaction with Monitronics. The additional CRM companies include: FillQuick, Orion, One Stop Portal and, completing integration just last week, Security Trax. These join EnGarde as approved Monitronics integrated CRMs.

March 29, 2016  By  SP&T Staff

“The needs of our dealers remain our top priority, and it is important to us to provide them with all of the tools they need to succeed,” said Chris Soda, Monitronics manager of dealer development. “After listening carefully to their feedback, we are excited to expand our CRMs to cater directly to our dealers’ differing business models.”

This multi-CRM integration coincides with Monitronics’ broader plan of technology-based funding. Monitronics is planning to launch Click-To-Submit functionality in Q2 2016. This cutting-edge technology will expedite the funding process by uploading the majority of customer information automatically using information collected from its eContract platform and other data sources. Immediately following this launch, Monitronics will begin work on Click-To-Fund, which will allow dealers the ability to instantly fund approved contracts with the push of a button.

“These new partnerships are another tool to allow our dealers to streamline their businesses, making sales, funding and customer communication more efficient,” said Bruce Mungiguerra, Monitronics senior vice-president of operations.

Monitronics provides monitored home and business security system services to more than one million residential customers and commercial client accounts.


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