Dunkin’ Donuts dips into surveillance
Milestone Systems Network Video Recorder (NVR) solution is successfully being used by Dunkin’ Donuts in Iceland to optimize security and avoid defacement of their branch properties.
The popular chain restaurants are located in the city center of Reykjavik, Iceland, where big city annoyances such as graffiti and window smashing can be a problem. Dunkin’ Donuts needed a solution that would help them avoid damage to their properties and to ensure the clean appeal of the chain and the safety of employees and customers.
Milestone Platinum Partner Security Center Iceland installed a Milestone Husky M30 NVR in each Dunkin’ Donuts restaurant in Iceland. Each Milestone Husky manages eight to ten Vivotek cameras located inside and outside the branches for optimal surveillance. This allows Dunkin’ Donuts managers to keep an overview of their entire restaurant.
The advanced investigation tools combined with an easy-to-manage timeline in the Milestone software enables the restaurant managers to examine incidents quickly and accurately. That makes it possible to catch wrongdoers and provide evidence of high image quality to the police if needed. The system also has a deterrent effect; after the branches opened they have had zero incidents of damage, saving the company the costs of having to restore property.
“We made sure to have a best-in-class video security system right from the start when opening our restaurants, and that has proven to be the right decision. Since opening we have completely avoided defacement thanks to Milestone,” says Helgi Hansson, Security Manager at Dunkin’ Donuts.
According to the restaurant managers, the presence of the Milestone video security system has also proven important for creating a sense of safety for the staff. This contributes to Dunkin’ Donuts’ ambition about creating an attractive work environment for their employees.