News
Alarm.com launches “Gopher Info” AI assistant for techs

Alarm.com announced the launch of Gopher Info, an AI-powered assistant for technicians and service providers.

According to the company, the tool “leverages large language models to improve service provider efficiency and operations – from training and sales to installation and support.”

Gopher Info contextualizes, processes, and summarizes information from Alarm.com installation guides, product summaries, specification sheets, troubleshooting best practices and training materials.

Gopher Info is accessible through the Alarm.com Partner Portal and Alarm.com’s mobile app for service providers, MobileTech. It is currently in limited release and will be available more widely later in the summer.

“Innovation is in our DNA and we are always looking for ways to use new technology that enhances service provider efficiency,” said Jason DaCosta, senior vice-president of customer operations, Alarm.com, in a statement. “This is a significant advancement for the security industry and sets a higher standard for support usability.”

Service providers can use Gopher Info to answer questions such as:

• Can you explain to me how Smart Arming and Arming Schedules work?
• How do I install a Smart Gateway?
• Do I need a power module to install a VDB750 with mechanical chimes?
• How many Video Analytics rules can my customers create on their video doorbells?