Toronto airport deploys ID management, access control
Since initiating the use of SAFE for its identity management and access
control security systems, Toronto Pearson has already realized
reductions in credentialing processing time, along with related cost
savings. Based on these preliminary results, the airport expects it
will meet the following by the end of the first quarter 2009:
— Average cost per customer from $49 to $35, a 28% savings
— Average wait times from 560 minutes to 20 minutes, a 96% reduction
— Average service time from 74 minutes to 25 minutes, a 66% decrease
Quantum Secure is a provider of enterprise software to manage and
streamline security identities, compliance and events across disparate
physical security systems. It counts some of the world’s largest,
busiest and most secure airports among its clients.
Toronto Pearson, under governance by the Greater Toronto Airports
Authority (GTAA), handles 30 million passengers per year, employs more
than 33,000 people and is an important economic engine for Toronto and
all of Southern Ontario.
The airport’s Pass/Permit Control Office (PPCO), which issues
restricted area identification/access control cards and passes for
employees, was in need of technological answer to the many challenges
involved in the time-intensive process.
Bryan Scott, the Greater Toronto Airports Authority’s senior manager of
security infrastructures, was also looking to overhaul the system to
improve efficiencies, service and operations, as well as reduce costs.
Scott said in a statement: “The PPCO serves an average of 175 clients
per day and more than 45,000 employees and contractors each year for a
wide variety of pass/permit requests. We needed a system that could
keep up with this demand, ensuring that important staff started work in
a timely fashion while maintaining high levels of customer
After an extensive RFP process, the GTAA selected Deloitte Canada as
its systems integrator and Quantum Secure’s SAFE as a customizable
software solution that could accomplish these tasks-without having to
replace the whole system.
“Because every employee of every airline, shop, food vendor, contractor
and consultant working at Toronto Pearson — as well as airport
employees themselves — must be processed by the PPCO, this function is
critical for the economic vitality, operation and security of the
airport,” said Andre Romanovskiy, Deloitte senior manager of security
and privacy services, in a statement.
The SAFE suite of software enabled Toronto Pearson to incorporate its
existing, fragmented physical security processes and systems into a
larger IT infrastructure, automating many of the previously physical,
labor-intensive tasks of credentialing employees.
With Deloitte Canada, Quantum Secure completed the deployment of the
new PPCO improvement program at Toronto Pearson in December 2008.
For his visionary leadership behind the Toronto Pearson PPCO program,
Bryan Scott was named 2008 Security Practitioner of the Year by the
Toronto chapter of ASIS International for
outstanding achievement in the practice of security and the deployment
of security technology.