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Top 10 Under 40: Muhammad Baig, People leader, Baig Security, 31

What does your typical day look like? Tell us more about your security roles and responsibilities.
My typical day varies depending on the business needs and the urgency of different situations or tasks as they come up. Generally, I start my workday by replying to emails and voicemails. I follow up with the human resources and operations team regarding security staffing and scheduling-related topics. I follow up and assist the sales team with service proposals. For the remainder of the day, I deal with security-related issues on sites, provide consultancy, perform site evaluations and provide recommendations about security solutions.

What do you enjoy most about working in the security industry?
I enjoy the impact my work and business have on the community. This includes my security guards, clients and the environment.
Watching the growth of my security officers fuels my desire to continue working in the security industry. There have been many instances where I have hired and trained students that have recently completed their education and it is very exciting to see the career development of these individuals that started their careers with Baig Security. I aspire to create and maintain long-term healthy relationships with my clients. For me, the delight of positive feedback is second to none. It lifts the spirit to hear good about the services, security solutions and guards that we provide. I enjoy making sure that Baig Security has a positive impact on the environment by deploying innovative and paperless solutions.

What are your career goals for the future and how do you plan to achieve them?
My career goal is to ensure Baig Security is Ontario’s No. 1 security guard employer by 2025. I hope to achieve this by continuing to provide our employees the opportunity to grow with the business, by treating everyone with respect, paying competitive wages and providing the proper tools/training to advance in their careers. I plan to incorporate growth and an agile mindset as part of my business motto which will further ensure security guards are empowered and equipped to make the right decisions while ensuring integrity and honesty.

What have you learned about the security industry during your career and what advice would you pass on to newcomers?
The best advice I can give anyone is that you can make a career out of any job. Just because you are starting at a wage or a position doesn’t mean you will be at that forever. As you learn more skills and develop more knowledge, security can be an amazing career! If you want to achieve success, whether it’s a security or any career, invest in yourself and be prepared. You will be rewarded. Investing in yourself can be as simple as purchasing security equipment, uniforms and tools, or as complex as participating in and becoming involved in your community, your fitness, taking courses or learning new skills.