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Telus PERS service now bilingual on Apple Watch


September 13, 2021
By SP&T Staff

Telus Health announced that Telus Health Companion on Apple Watch is now available to English and French speakers across Canada.

The service offers 24/7 emergency monitoring provided through Telus Health’s LivingWell Companion national response service combined with the Apple Watch Fall Detection API.

According to a recent study by the National Institute on Ageing and Telus Health, almost all Canadians 65 years of age and older report that they plan on supporting themselves to live safely and independently in their own home for as long as possible.

“Falls are a leading cause of unintentional death and hospitalizations, so a fall detection monitoring service allows seniors to live independent lives longer, while supporting their well-being and safety,” said Michel Hébert, medical director, Telus Health, in a statement. “And with over one third of Québecers caring for an aging parent or loved one, a detection service like this can provide much needed peace of mind and support during medical emergencies.”

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Telus Health Companion  leverages fall detection and location sharing capabilities of Apple Watch, which detects that the user has taken a hard fall. The information is sent to Telus Health’s national central monitoring station, so operators can contact the customer to confirm the emergency, then alert designated emergency contacts and dispatch emergency support if needed.

“We’re proud to play a role in transforming how personal emergency response services are experienced,” said Juggy Sihota, vice president of consumer health, Telus. “With patients first in mind, Telus Health Companion on Apple Watch is just one way Telus is leveraging technologies so Canadians can take a proactive approach to managing their own health at home, or on the go, all the while maintaining their independence.”