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Telus and Google enter 10-year strategic alliance


February 9, 2021
By SP&T Staff

Telus and Google Cloud Tuesday announced a 10-year strategic alliance to co-innovate on services and solutions that support digital transformation within industries including connected home, security, communications technology, health care and agriculture.

According to a joint statement issued by the companies, the collaboration “will also accelerate Telus’ IT and network modernization initiatives, enabling further operational agility and supporting improved customer experiences.”

“This announcement represents an important milestone in our longstanding growth strategy, reflecting our team’s unwavering commitment to innovation as we accelerate our digital transformation journey,” said Darren Entwistle, president and CEO, Telus. “Our strategic partnership with Google will propel our digital leadership across the communications technology, health care and agriculture sectors, whilst amplifying our Customers First priority, redefining how service is delivered in Canada and globally. As world leaders in social capitalism, our organizations will leverage the potency of our technology to create meaningful human and social outcomes, as we continue to build stronger, healthier and more sustainable communities.”

“We are proud to partner with Telus to help fuel a fundamental shift to digital, leveraging data and AI to create valuable insights and improve customer experiences in multiple verticals,” added Thomas Kurian, CEO, Google Cloud. “We operate the cleanest cloud in the industry, and this partnership demonstrates the potential of what’s possible when you combine technology and innovation with a commitment to create a more sustainable world.”

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As a result of the partnership, Google Cloud will also become one of Telus’ partners in the delivery of 5G services and Multi-Access Edge Computing (MEC), which leverages Google Cloud’s managed application platform, Anthos.

Telus will also utilize Google Cloud Contact Center AI to “reinvent the customer experience, improving customer interactions and realizing significant savings.”


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