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Service and maintenance to account for one third of systems integration market by 2014

According to a new report on the Americas market for security systems integration, IMS Research has found that integrators are increasing their RMR (Recurring Monthly Revenue) through service and maintenance contracts. IMS Research forecasts that service and maintenance will account for 33.4 per cent of the total Americas security systems integration market by 2014.

December 1, 2010  By Staff

Service and maintenance contracts are not only a means for security systems integrators to stabilise cash flow over a long-term period, they are also the most profitable portion of most projects, according to the research firm. Margins for service and maintenance can be more than 30 per cent while margins for equipment are often lower than 20 per cent.
“The importance of a recurring revenue stream for systems integrators cannot be overlooked.” said report author and IMS Research analyst, Ewan Lamont. “Companies that are offering a value-added service contract, such as Kastle Systems and Convergint Technologies, are seeing strong growth and greater resistance to the economic downturn than those integrators that do not. Companies with high levels of RMR are also more attractive to investors and acquirers.”
“Additionally, there are major benefits for end-users who can extend the life-cycle of a well maintained system or save money by outsourcing the services that they would have previously handled in-house,” said Lamont. “One example of this is in the casinos market, where service and maintenance was traditionally handled by on-site technicians, but is increasingly being outsourced, providing new opportunities for security systems integrators.”

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