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Rogers to roll out home security in Ontario’s Golden Horseshoe

The affected cities, according to Rogers, include Hamilton, Oakville, Burlington, Niagara Falls and St. Catharines, as well as other parts of the region.

“We’re providing exactly the same level of service and support outside of our cable territory as we do inside our territory,” said Ian Pattinson, vice-president and general manager, Rogers Smart Home Monitoring, in an interview. Rogers’ cable territory in Ontario currently includes the Greater Toronto Area, as well as Kitchener/Waterloo, London, Barrie and Ottawa.

“Inside our territory, we have both our own employees as well as some partner contractors. Those partner contractors are working with us outside of territory. It’s exactly the same level of professional install and service.”

The announcement comes on the heels of Rogers hanging its Smart Home shingle in two Atlantic provinces, Newfoundland and New Brunswick.

The service was first offered in Rogers’ cable footprint in Ontario in 2011. Originally it was only available to Rogers high-speed Internet subscribers, but has since been opened up. “About six months ago, we created a feature that allowed video camera feeds to be able to work on any other Internet broadband service,” said Pattinson. “Broadband penetration in Ontario is really high. Whatever service the customer has, our service will ride with it.”