Integration News
NICE crosses 3,000 systems mark

Now in its seventh generation, NICE Inform has been widely adopted by emergency service centers around the globe to consolidate multimedia data for comprehensive analysis and insight. Growing numbers of emergency service centers rely on NICE Inform for investigations, incident debriefing, and quality assurance.

The public safety industry is on the threshold of major transformation as it moves toward Public Safety Broadband, NG9-1-1, and NG112. Next Gen emergency communications will go beyond voice calls, including some combination of voice, text, pictures, and video. Additional data sources – like CCTV, License Plate Recognition (LPR), weather systems, and telematics – will also deliver incident information to emergency service centers. These hubs will need to have the capability to link all of this information together for investigative insight.
 
The City of Oakland, for example, uses NICE Inform for multiple departments including Police, Fire, Internal Affairs and the Records Division. “With NICE Inform, all of our departments can securely access their own recorded communications, collaborate more effectively, and create comprehensive timelines for incidents involving multi-agency responses, greatly streamlining the process of building a case,” said Ahsan Baig, ITD, City of Oakland. “NICE Inform also gives us a platform to capture and consolidate video, text messaging and other NG9-1-1 communications in the future.”
 
“As progress toward these initiatives accelerates, we’re seeing even greater momentum for NICE Inform,” said Barak Eilam, CEO, NICE. “It’s evident that emergency service centers are going to become a touch point for many new sources of data. NICE Inform will be the glue that ties all of this incident information together.”

“NICE Inform was the first-to-market in 2007 and continues to lead,” added Eilam. “Crossing the 3,000 mark is a testament to NICE’s success in developing forward-looking solutions that align with public safety trends and address the critical incident management needs of emergency service centers worldwide. We expect interest in NICE Inform to continue to build as emergency service centers prepare for NG9-1-1, NG112 and Public Safety Broadband.”