MKS adds executive to focus on customers
Chuck Speck has joined the team at MKS (Micro Key Solutions) to solidify the company’s focus on growth and customer experience. Speck’s role as executive vice-president will combine aspects of his experience in business development in the software solutions space and MKS’ dynamic growth over the past two years. MKS offers monitoring and back office automation software.
“I am thrilled that Chuck has joined our team,” says Victoria Ferro, president of MKS. “He brings experience and skills that will continuously improve and advance our mission of excellence in the customer experience. Our partners will feel his impact right away!”
The addition of Speck to the executive leadership was designed to allow a greater degree of focus on key elements of the business while increasing a dedication to the customer.
Discussing his decision to leave Bold Technologies and join MKS, Speck says: “The strategic initiatives surrounding the growth of the product line, the services and the emphasis on partnering with the customer was such a great alignment with my experience, but more importantly, with what I want to be a part of in a growing company.”
Speck has spent 22 years in business development and organizational management. The past 13 years have been in the security industry with Bold Technologies.
At MKS, Ferro will continue to direct the product development while setting the direction of MKS. Speck will concentrate on organizational leadership and the areas that affect the customer experience.
MKS has a number of strategic plans around the release of new Software as a Service (SaaS) and Cloud-based solutions as well as continued enhancements to the unified back office and monitoring platform. “Given the drive for us to really create the top products in the industry, it’s time we expanded so that our executive leadership can dedicate efforts toward everything we have going on: product enhancements, delivering world-class service and new offerings, like the Cloud,” Ferro comments.
Included in these initiatives will be the launch of SecurCloud, a full end-to-end customer Cloud option for monitoring centers. MKS has already released its back office product as a Cloud solution, and the demand has forced a move of the infrastructure to the Switch campus in Las Vegas.