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Home Automation
Lowe’s extends professional monitoring to Iris smart home system

Home improvement retailer Lowe's will soon offer professional monitoring services for its do-it-yourself Iris smart home solution.


January 5, 2016
By Cindy Macdonald

Through a partnership with United Central Control, the new service will be available to some areas of the U.S. in the second quarter of 2016.

For the first time, Iris customers, either homeowners or renters, will have the ability for emergency responders to be dispatched to their homes in the event of an intrusion, smoke, carbon monoxide or panic alarms for an all-inclusive, month-to-month fee with no long-term contract required.

This addition to Lowe’s smart home offering represents a significant entry into the professional monitoring market.

“Many of our customers have been interested in the added peace of mind of 24/7 protection with live professionals available to help if problems occur, but only if it was as affordable and flexible as Iris is today,” said Mick Koster, vice-president and general manager of Iris Home Systems.  “By providing customers with Iris’ easy-to-install, wireless DIY system combined with professional monitoring capabilities they can trust and afford, we are offering the most all-inclusive smart home solution available at the best value for both homeowners and renters alike.”

Lowe’s customers in select markets and where licensing allows, will be able to take advantage of professional monitoring for their Iris system for only $19.99 per month starting in Q2 2016. This new service includes the Iris Premium Service, offering advanced ways to monitor and control the home, including notifications and calls to family and friends in the event of an alarm. Also included with Iris’ professional monitoring service is the Iris cellular backup service, which provides connection when homeowners’ broadband or WiFi goes down. An additional purchase of a cellular modem is required to enable cellular functionality.

“The DIY professional monitoring space is a new market and one we believe will continue to grow,” said Teresa Gonzalez, president UCC. “By partnering with a dynamic smart home market-leader in Iris, we are helping to grow the number of customers who can now take advantage of the benefits of a traditional alarm system coupled together with a smart home.”

Current devices that will be monitored include:  Iris contact sensors, Iris motion sensors, Iris keypads, Utilitech glass break sensors, Iris garage door controllers, First Alert smoke detectors, and First Alert smoke/CO detectors. A minimum of two monitored security devices will be required to help reduce false alarms and an Iris by Lowe’s smart hub must be installed to support functionality.


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