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Ingersoll Rand launches Dealer/Distributor Knowledge Center portal

The portal provides a range of solutions, from which type of steel door to use on a particular opening to installation suggestions, templates and service manuals on specific products.

“We are now packaging information from both our product Technical Support teams and our highly respected training programs, sharing it with our authorized dealers and distributors instantaneously, on demand,” says Al Urbaniak, Ingersoll Rand Security Technologies product support manager.

“The new Knowledge Center is dynamic,” he adds. “Upon finding a solution, the Knowledge Center itself asks for feedback by providing an opportunity for the user to rate the solution, telling us whether or not if the solution could be found and, if found, how to improve it. In this way, the Knowledge Center is constantly being updated. User feedback is imperative for its success and provides our Technical Support Team with yet another way to have ongoing input from customers.”

To use the Knowledge Center portal, an authorized dealer or distributor logs into the Ingersoll Rand Security Technologies PartnerLink Site, clicks to the Knowledge Center and enters a question or problem. The site then provides a series of even more detailed questions. By clicking on the one that more finely details the question asked, the Knowledge Center provides the solution or answer to the question. If the solution needed is a template, specification sheet, installation manual or other “printed” material, the Knowledge Center takes the user to that material.

Beginning its pilot phase in April 2012, the Knowledge Center has provided in excess of 30 solutions a day. Many of these solutions were searched during evening hours and on weekends.