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Genetec announces Citigraf, a new public safety decision support system

Genetec Inc., a technology provider of unified security, public safety, operations and business intelligence solutions, has launched its new public safety decision support system, Genetec Citigraf.

October 16, 2017  By  SP&T Staff

Created for citywide law enforcement and public safety agencies, Citigraf features a correlation and analytics engine that instantly detects and displays relevant information from disparate systems for inter-agency collaboration.

The system also features “highly-accurate” GIS location and visual information for fast ‘on-scene’ response. As a result, officers and emergency responders can make more effective decisions for situations in progress.

With an intuitive interface built on Genetec Security Center, Citigraf collects and manages information provided by integrated CAD (Computer Aided Dispatch) systems, CCTV footage, ALPR data, RMS (Record Management Systems) and more, to immediately identify and display the location of an event using icons on a map from a built-in geographical information system (GIS).

Through a collaborative integration with gunshot detection technology, response teams can be notified with a gun icon, a map location and nearby cameras when a gunshot has been detected.


Using this information, Citigraf provides quick and “actionable” alerts to help law enforcement gain control of a mission.

“Just under a year ago, the Chicago Police department turned to Genetec to help create a response and decision support system that would combine our computer assisted dispatch (CAD), 911 calls from residents, gunshot detection sensors, and other disparate systems to reduce the response time for reported shootings and crime in six police districts,” said Jonathan Lewin, chief of technical services for the Chicago Police Department, city of Chicago.

“Since rolling out Genetec Citigraft, response times from dispatch to ‘on-scene’ arrival time have been reduced by 39 per cent and 24 per cent respectively, in our two most at-risk districts. Shootings are down 22 per cent in these districts compared to 2016, and the technology and process will be expanding to more districts,” Lewin explained.

The system also offers agencies a new way of measuring, reporting and determining the impact of new initiatives and interventions to increase overall public safety, the company says.

Analytical dashboards, heat maps and data analysis provide insights into how crime and events move and change throughout a city over time.

Through the collective, data-driven analytics, police departments receive indicators for potential threats within the city’s next operations cycle, helping law enforcement define and modify patrol beats and staffing requirements.

Citigraf is expected to be available in late October. Genetec will demonstrate the system at the IACP Conference in Philadelphia, Pa., from October 21-24.

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