Gallagher has expanded its technical support services to the Americas with a dedicated team of people now based in Atlanta, Ga.
The company says that with this new team operating within the United States, its New Zealand team should have a reduced workload.
“It’s an evolution of our technical support. We’ve been providing 24/7 technical support from New Zealand and we’re growing really quickly elsewhere, particularly in the Americas. So, this expansion has been a couple of years in the making,” said Shane Keesom, Gallagher’s technical support manager in a statement.
“Expanding our global support capabilities is a natural progression of our vision to provide exceptional customer experiences. The team here in the Americas adds to the diversity within our global team,” said Paul Wilson, the Gallagher’s director of technical services for North America in a statement.
The new team consists of four engineers with one member who is able to provide technical support in Spanish as well as English.
“This is going to be gold, being able to talk to our partners and customers in their own language and lingo,” said Matthew Dean, Gallagher’s technical support team leader.
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