OTTAWA — Feenics Inc. has been certified as an International Organization for Standardization ISO 9001:2015 company.
Feenics is the maker of Keep, a cloud-hosted access control as a service platform.
The firm underwent an 18-month process to become quality management system-registered in the design and development of cloud-based security management system software.
Feenics says ISO 9001:2015 specifies requirements for a quality management system—which allow an organization to demonstrate its ability to consistently provide products and services that meet customer needs and applicable statutory and regulatory guidelines. In addition, it focuses on how the company enhances customer satisfaction through the effective application of the system, including processes for improvement and review.
“ISO 9001 means we take quality very seriously and have a proven process in place to make sure there is quality control in everything we do,” said Samantha Fransham, manager of quality assurance, training and technical support for Feenics, in a prepared statement. “It was a complex process, examining, building and implementing procedures—making certain the standard’s requirements were part of our day-to-day routine.”
To obtain this distinction, the firm says it implemented specific processes and provided extensive documentation and an ongoing review of systems, technical support and other operations. An auditor from BSI Group, an ISO certification services company, conducted a two-day site visit and reviewed all reporting, including interviews with Feenics development personnel. “We achieved a full pass on our initial audit, an example of our commitment to meeting this standard and providing quality service to our users and customers,” Fransham added.