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Everbridge’s wayfinding solution selected by Royal Victoria Regional Health Centre

Everbridge, Inc. announced that Royal Victoria Regional Health Centre (RVH) in Ontario launched Everbridge’s Digital Wayfinding navigation solution to help improve the patient and visitor experience.

“Since the COVID-19 pandemic, navigating within RVH has changed dramatically due to the closure of some entrances, the absence of our beloved volunteers to assist with directions and changes to department locations,” said Nancy Savage, executive vice-president, Patient & Family Experience, regional vice president, Cancer Care Ontario and Chief Nursing Executive, in a prepared statement. “We know this can be a stressful experience, so one of the ways we are addressing this is by introducing the RVH Maps app, powered by Everbridge, to make finding your way around the health centre easier.”

According to a company statement, the RVH Maps app provides a step-by-step navigation tool that helps direct patients and visitors to any RVH location, including off-site locations. The app provides a directory of RVH departments, treatment clinics, programs and services along with detailed directions of how to get to a destination. Upon launching the RVH Maps app from home, the app will navigate users to RVH using Google Maps, then will display a 3-D map of RVH with written and voice prompt directions that follows the user, rerouting them if they go off course.

“Royal Victoria Regional Health Centre joins a growing number of forward-thinking healthcare organizations that rely on Everbridge to help increase patient satisfaction and safety,” said Eric Chetwynd, GM of Healthcare Solutions at Everbridge. “One measure of that satisfaction includes a visitor’s positive experience on a medical campus or at the doctor’s office. Everbridge’s intuitive ‘blue dot’ indoor navigation helps patients more confidently make their way around a hospital setting, allowing them to better focus on what matters most – their health and well-being.”