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dormakaba opens Customer Discovery Center


February 24, 2021
By Alanna Fairey

dormakaba has officially opened the doors of its new Customer Discovery Center, based in Indianapolis. Due to the COVID-19 pandemic, the opening ceremony and tour of the new building was held virtually.

Dan Stewart, business development manager, dormakaba, gave a virtual tour of the new centre, where he provided an inside look at the company’s access control solutions.

“As we enter into the Discovery Center, utilizing our touchless controller, we simply scan our hand in order to open the door to enter into the Discovery Center,” said Stewart. “The imperative nature of making sure touchless solutions are available for our customers in order to ensure that we’re coming back into a sanitary environment to ensure that people are getting access back to their buildings the way they need to.”

Stewart explained that dormakaba structured the centre to showcase the company’s solutions and invite partners to come in to share solutions.

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“Typically, a partner will come in with an idea of what they need, and a challenge that they’re trying to address. The Discovery Center allows us the opportunity to address that for them in order to be able to go ahead and discover the solution that they need,” Stewart explained. “Beyond that, we have the opportunity to help them see different solutions. These solutions include how we can help them improve their functionality, improve their efficiencies in their buildings, beyond what they came here to see. That really helps them and for us to become a consultative partner in order to help them to improve their buildings.”

Looking ahead at the future of the new building, Stewart said he hopes that the new Discovery Center and access control solutions will represent dormakaba’s commitment to providing safe and reliable solutions to its customers and that the company will continue to innovate in its access control solutions.

“We say we’re going to do what we’re going to do,” Stewart concluded. “That’s what we wanted to do here in the Discovery Center — we wanted to make a nice engaging environment for us to come together to collaborate, to learn from each other and to really pull it all together.”

Although limited to virtual visits and extremely small gatherings at this time due to the pandemic, dormakaba said in a statement that it expects to host customer visitors through tours, training, and interactive experiences. The Customer Discovery Center will host visitors by scheduled appointment only for the time being.