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Dahua opens warehouse and customer support facility in Ontario

Dahua Technology has opened a new facility in Ontario including a 12,600-sq.ft. warehouse and a customer service centre that provides bilingual tech support.

“Our new Ontario facility reflects our commitment to our Canadian distributors and dealers, especially with all the supply chain challenges currently faced across the industry,” said Tim Wang, president and CEO of Dahua Technology Canada, in a company statement. “From a logistics standpoint, the facility drastically shortens the lead time for customers in Canada. Around 65 per cent of our Canadian orders are shipped to Ontario, and now we’ll be able to keep stock closer to those customers and eliminate the time previously needed to cross the border.”

The new facility means shipments of equipment will come from inside Canada for Canadian customers, eliminating the need for customs clearance, high transportation costs and excessive paperwork, according to the company. The centre will operate 8 a.m. to 8 p.m. EST, providing tech support in both English and French.

“Our team in Canada is made up of tenured, technical talent that is skilled in networking and can deliver in-depth troubleshooting for Dahua hardware and software,” said Steven Mei, product solution director, Dahua Technology Canada.

“Our new warehouse and tech support teams strengthen our presence in Canada, which already includes sales managers and technical consultants in every territory,” added Wang. “We hope to build stronger ties to our Canadian dealers and distributors by meeting their needs closer to home.”