By SP&T Staff
Bosch says it has expanded its professional services for integrators with the Boost Onsite Support offering available in North America.
By SP&T Staff
Designed to assist with the commissioning of large and complex installations, integrators selecting this service receive in-shop and/or on-site support from a Bosch technical expert as well as access to this specialist via email and phone throughout the duration of the project.
The multinational electronics firm says its experts will provide review and guidance on the programming of Bosch security, safety and communications systems to ensure they are configured to meet the end user’s expectations and specifications. Experts will also advise integrators on the best way to test the system, the functionality of the network, and any interfaces to products and systems from other manufacturers, as well as assist with end user training when needed.
Eric Cechak, vice president of After Sales Service in North America for Bosch, said the following in a prepared statement, “Integrators that participated in our initial pilot program of the service have seen the requirement for additional phone-based technical support greatly reduced on projects where Boost Onsite Support was used. Their feedback verifies that having a Bosch expert provide guidance ensures up-front configuration is done correctly and any required adjustments are made efficiently. Overall, this service speeds installation time, reduces troubleshooting and call-back costs for the integrator, and improves end user satisfaction.”
For more information about Bosch technical support solutions visit: www.boschsecurity.com/us/en/support/trouble-shooting/