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Boon Edam launches customer care support program

Boon Edam Inc., a manufacturer of security entrance solutions, has announced the launch of a comprehensive support program for its dealers and resellers called Advanced Customer Care.


September 25, 2012
By Staff

According to the company, the goal of the program is to facilitate efficient product installations and expert maintenance through communication, preparation, training and support.

The program offers four stages of support:

· Capabilities Assessment – Gather information about the customer/installer regarding their experience with Boon Edam products or similar products and recommend a training plan.
· Installation Coordination – Review the installation and site requirements, scope of work, etc. Provide commissioning support for access control integration and building safety tie-ins.
· Training – Provide customized technical training as needed using a wide variety of possible training topics and mechanisms.
· Review – Finalize project completion documentation, review the installation and re-assess capabilities, and suggest further product training, if needed.
 
“One of our biggest strengths over the years has been our customer service and technical training programs.” says Zac Ellet, technical services manager. “Our new Advanced Customer Care initiative is centred on being proactive. We’ve developed a method of anticipating our customer’s needs during the sales cycle to deliver a customized level of service and training that meets those needs during the installation and subsequent maintenance period.”
 
Advanced Customer Care is available to Boon Edam dealers and resellers in North, Central and South America.