Alarm Systems, SRC form monitoring partnership
Belleville, Ont.-based Alarm Systems and Sarnia, Ont.-based Security Response Center (SRC) recently announced a monitoring partnership.
Chris Currie, president of Damar Security Systems and SRC, said he and Alarm Systems president Kristin Crowe have known each other for years and there are similarities between the two organizations that make them a natural fit for a partnership.
“There was a lot of good synergies already in place,” said Currie in an interview with SP&T. “Once we had initial discussions about [Alarm Systems] coming over to SRC for their monitor- ing, that’s when the conversation started.”
Crowe described the experience as “the stars aligning and the dots connecting.”
“Our stations operate on the same monitoring software,” she said. “Folding our station into SRC’s existing network, including our team of experienced signal receiving operators, is a win- win for everybody.”
Speaking on behalf of SRC, Currie said the company invested in its monitoring infrastructure to make sure that all of their dealers have access to the best of the best in regards to technology.
“Alarm Systems is going to have access to that infrastructure now, and we’re also going to have more operators online as well,” Currie explained. “We brought over seven operators from Alarm Systems…and we’ve got additional staffing. It’s just going to be an all-around better situation for clients.”
Crowe said that Alarm Systems now has enhanced offerings for their customers — an advantage now available through their partnership with SRC.
Crowe added that working alongside Currie and his team has been a positive experience, as well.
“When a particular issue or obstacle is presented, the team at SRC says, ‘OK, how do we tackle this, let’s work through this,’” Crowe said. “They really are a pleasure to work with. I’m very excited about this new partnership.”
Asked about the benefits they would like to see for Alarm Systems and SRC, Crowe and Currie’s answer was simple: growth for both companies.
“We’ve got common values, and we’ve got common goals,” Crowe explained. “We are both looking to grow our existing customer base and become a stronger presence in the industry and the communities that we serve.”
With Alarm Systems celebrating 50 years in 2022, Crowe said the company has a number of long-term loyal customers and they are “thrilled to be protecting many new customers.”
“Offering both commercial and residential customers leading edge technology and automation is critical,” Crowe explained. “Our supply chain partners have assisted us in achieving this at the customer site. Our recent partnership with SRC has now enhanced our offerings for monitoring.”
Currie added, “We’re continuing to provide the great level of service that all of the customers have come to expect out of Alarm Systems when they were doing the monitoring, and SRC now that we’re doing the monitoring. Ultimately, we just want to make sure that they’re taken care of and looked after.”