SP&T News

Aisle 24 adopts security solution for cashierless retail concept

August 17, 2022  By  SP&T Staff

Axis & Aisle 24

Aisle 24, a fully-automated, 24/7 cashier-less grocery chain based in Toronto, has announced the opening of their newest location featuring an integrated security solution to safeguard customers and enable franchise owners to manage their operations remotely.

This solution includes surveillance coverage, custom access control, remote control, and analytics designed to assist staff in inventory management and other business operations.

“These are hyper-urban grocery stores, and—given today’s busy lifestyle—people appreciate having this kind of safe and secure convenience in their neighborhood or right in the building where they live,” said John Douang, co-founder and CEO of Aisle 24 in a statement.

“By emphasizing safety and security while accumulating business intelligence, we’re offering franchise owners the ability to monetize empty space and build a profitable business that places far fewer demands on their time than running a traditional grocery store.”


To help keep the customer experience as secure as possible, Aisle 24 turned to its partner Smart Installs Inc., a Toronto-based customer security solutions provider and Axis Communications integrator partner, for their assistance. As a result, Axis provided video surveillance and audio technology, as well as 2N audio/video intercoms – all streaming to an AI-enabled video management system. Together, they created an integrated surveillance solution, customizable access control through a mobile app, and analytics designed to streamline inventory management.

The customer experience at an Aisle 24 store is designed to be completely touchless. Customers can open the app on their smartphone as they approach the Bluetooth-enabled 2N intercom at the store door, which then displays an UNLOCK message and releases the door. Once inside, they can load their cart and then self-checkout at the register kiosk.

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