Editorials
How to make the IT manager your friend Featured
Written by Bob Moore Wednesday, 12 October 2011 10:53
To win a security sale just two or three years ago, all you needed to do was convince the top security guy or gal at a company – the Security Manager, Loss Prevention Manager, Facilities Manager, etc. – to choose your solution. But with the sharp rise of IP surveillance and its reliance on using corporate networks, a new breed of surveillance influencer has been introduced into the deal: the IT department. This critical person can be the IT Manager, Network Manager, or Chief Information Officer (CIO).
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There is no question that the allure of the security industry is a strong one.
Passionate techno-geeks, police wannabes, committed entrepreneurs — there is a real mix of people who say they are in the “alarm business.” There is one thing that we are all after: RMR — Recurring Monthly Revenue — the brass ring of the industry.
Passionate techno-geeks, police wannabes, committed entrepreneurs — there is a real mix of people who say they are in the “alarm business.” There is one thing that we are all after: RMR — Recurring Monthly Revenue — the brass ring of the industry.
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On Oct. 19 the Canadian Security Association will hold its Annual General Meeting as part of Security Canada Central Expo. While the AGM is only open to CANASA members, the expo is open to all security professionals, Oct. 19 and 20. If you are a past attendee, you know what the show is all about. But if you are not, you should know that it is the largest exhibition of electronic security products and services and the biggest gathering of security professionals in Canada. Thousands from across the country and abroad will be there.
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If you want to furrow brows in the security industry, mention standards.
While attending the ASIS International show in Orlando last month, I dropped the ‘S’ word a few times to get a feel for where people currently stand on the issue. Of course, it’s hard to expect people to form coherent thoughts after three days at a trade show, but it became clear that standards are firmly entrenched somewhere in the mind of most security-oriented professionals.
While attending the ASIS International show in Orlando last month, I dropped the ‘S’ word a few times to get a feel for where people currently stand on the issue. Of course, it’s hard to expect people to form coherent thoughts after three days at a trade show, but it became clear that standards are firmly entrenched somewhere in the mind of most security-oriented professionals.
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Editorials
Keep your surveillance system healthy Featured
Written by Jimmy Palatsoukas Tuesday, 27 September 2011 10:00
Features related to the everyday operation of a video surveillance or an access control system are an integral part to getting your end user to sign off on a new system.
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Editorials
S
everal years ago, I was part of an acquisition of 1,400 monitored accounts that included a large number of Chinese-speaking accounts. The buyer knew that the base was heavily Chinese but had difficulties establishing Chinese monitoring or service for the account base. Attrition on that acquisition turned out to be larger than normal, although the buyer took care with the integration process. My guess is that the customers left because they wanted to be serviced by an alarm dealer who could speak their language.
everal years ago, I was part of an acquisition of 1,400 monitored accounts that included a large number of Chinese-speaking accounts. The buyer knew that the base was heavily Chinese but had difficulties establishing Chinese monitoring or service for the account base. Attrition on that acquisition turned out to be larger than normal, although the buyer took care with the integration process. My guess is that the customers left because they wanted to be serviced by an alarm dealer who could speak their language.
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Editorials
Choosing the right VMS for train station projects Featured
Written by Steve Bocking Wednesday, 07 September 2011 10:44
In the transportation sector, municipal train stations are challenging security projects. Common security issues include scuffles between passengers, vandalism, car theft, crossing over the tracks and the potential for more serious criminal acts. Train stations are publicly accessible to anyone, with many people coming and going. And if the system is managed centrally, this often means a small staff is monitoring 25 to over 100 sites. Not just any video management system (VMS) will do.
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Editorials
Three customer requirements that can be satisfied with IP Featured
Written by Bob Moore Wednesday, 07 September 2011 10:28
There are plenty of great training programs throughout our industry on how to install IP surveillance systems. But there seems to be one training aspect that’s harder to find: how to sell IP surveillance.
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We don’t always get a lot of comments posted on our website in response to stories, so when we do, I pay close attention.
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Sometimes the notion of being an expert is ridiculed. One scribe put it this way: “An expert is simply someone far away from home and giving advice…” Perhaps that is not an unfair comment for those who are truly misrepresenting themselves. But alternatively, what if the person is authentic and can add much to the discussion or the recommendation? If we said that person was a trusted advisor rather than an expert, wouldn’t that change our opinion and our expectations? Somehow I think so.
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Editorials
There has been a lot written about education lately so I will continue to fuel the conversation.
It is no surprise to see such enthusiasm for more learning opportunities and better education programs in a world dominated by information overload and constant technology changes. We all know that there is much to learn but do not know quite how to go about it. Bob Moore in his column "There is always time for education" did a very good job to provide an overview of some of the new channels now available for learning.
It is no surprise to see such enthusiasm for more learning opportunities and better education programs in a world dominated by information overload and constant technology changes. We all know that there is much to learn but do not know quite how to go about it. Bob Moore in his column "There is always time for education" did a very good job to provide an overview of some of the new channels now available for learning.
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Editorials
The advantages (and pitfalls) of Web-based security applications Featured
Written by Jimmy Palatsoukas Wednesday, 17 August 2011 10:18
A few years back, web-based security solutions were all the rage, especially in the access control arena. Several manufacturers offered solutions that were touted as not utilizing any installable client applications (thick clients) and relied solely on a web browser for configuring and monitoring a security system, monitoring. This month, we’ll look at scenarios where web interfaces offer advantages over thick clients, as well as their pros and cons. I’ll also outline what to look for and the questions to ask your solutions providers to truly understand what your customers are buying from you.
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CANASA Executive Director JF Champagne came into the studio to talk about the new executive board and Security Canada Central
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