James Brown

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A guide to employee development
October 18, 2011

You have honed your management and leadership skills. You have done the research to develop a winning Strategic Plan. You bring your enthusiasm, vision and deep personal commitment to succeed.

But all of that time and effort has the value of a bell without a clapper if you cannot find and develop the staff you need to implement your genius.

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Become a trusted advisor
August 30, 2011

Sometimes the notion of being an expert is ridiculed. One scribe put it this way: “An expert is simply someone far away from home and giving advice…” Perhaps that is not an unfair comment for those who are truly misrepresenting themselves. But alternatively, what if the person is authentic and can add much to the discussion or the recommendation? If we said that person was a trusted advisor rather than an expert, wouldn’t that change our opinion and our expectations? Somehow I think so.

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Estimating fundamentals
May 11, 2011

The battle lines were drawn long ago. The sales department thinks it should be done in a day. The installation department says it should take a week. Who’s right? Likely it is somewhere in between. But as the business owner, the important thing is not so much which one is right, but which one gets you the sale and MAKES YOU MONEY. In this article I want to focus on some of the key elements that you should take into consideration when determining the cost of labour in an installation.

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Placing a value on quality
June 01, 2011

In the second half of the 20th century, W. Edwards Deming popularized the notion that quality was a virtue in the manufacturing world. His works are credited with the establishment of the Total Quality Management movement. These efforts validate this quote “…quality is not an act, it is a habit…”

Published in Editorials

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James Brown

A guide to employee development October 18, 2011

Become a trusted advisor August 30, 2011

Estimating fundamentals May 11, 2011

Placing a value on quality June 01, 2011

A guide to employee development
October 18, 2011

Become a trusted advisor
August 30, 2011

Estimating fundamentals
May 11, 2011

Placing a value on quality
June 01, 2011