Paul Bremner, market analyst at IMS Research says, “While almost 40 per cent of systems integrators would like to use IT distributors, there remains a large percentage that do not. The main concerns are that IT distributors have the knowledge about the networking part of the installation, but many still lack the knowledge of what lenses, housings or physical mounts to use. The other factor holding back many traditional systems integrators are the legacy security distributors where strong relationships exist and continue to persist.”

Another key finding from the research was that almost 80 percent of North American systems installers said they required better training from their suppliers of IP-based video surveillance products. Also topping the list of additional support required was telephone/web support, demo systems/materials and better software/SDKs(software development kits).